Terms of Service

These Terms form a legally binding agreement between you and FlatMatch (“FlatMatch”, “we”, “us” or “our”). In these Terms:

• “Services” means the website at flatmatch.org, the FlatMatch web application, the house habits game, our emails and notifications, and all related features and services;
• “Member” means a person who has registered an account;
• “Member Content” means any information, text, photos, listings, reviews, messages, game answers or other material that a Member submits to the Services;
• “Licence” means a Boost, a Perpetual licence, or a licence key for either, as described in Section 12.

The Open Beta terms (Section 11) and the Boost and licence terms (Section 12) form part of these Terms.

We may revise these Terms from time to time. When we do, we will post the revised Terms on this page and update the “Last updated” date above. Revised Terms take effect when posted. By continuing to access or use the Services after revised Terms take effect, you agree to be bound by them. If you do not agree, you must stop using the Services and may delete your account.

To use the Services, you must:

• be at least 18 years old and have the legal capacity to enter into a binding contract;
• not be barred from using the Services under any applicable law, and not have previously had an account removed by us;
• register only one account, for yourself, using accurate and complete information.

We may refuse access to the Services to anyone, at any time, at our discretion.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Please notify us promptly at support@flatmatch.org if you believe your account has been accessed without your authorisation. We are not liable for any loss or damage arising from unauthorised use of your account.

FlatMatch is an online platform that helps adults find compatible housemates. Members can create a profile, play the house habits game, browse other Members and listings, send and accept requests, communicate with each other, list a room and confirm that they live together.

FlatMatch provides a means for Members to find and contact one another. FlatMatch is not a real estate agent, broker, property manager, landlord or letting agent, and is not a party to any tenancy, sublet, house-sharing or other arrangement between Members. FlatMatch does not provide identity verification, background, credit or reference checks, property inspections, payment or escrow services, or legal, financial or other professional advice. FlatMatch does not verify the identity of Members or the accuracy of anything they provide.

Match scores, compatibility insights, verdicts, rankings and other recommendations are generated automatically from information provided by Members. They are provided for general information only and do not constitute a representation or guarantee of compatibility, suitability, safety or any outcome.

You retain ownership of your Member Content. You are solely responsible for your Member Content and represent that it is accurate, that you have all rights necessary to submit it, and that it does not violate any law or the rights of any person.

You grant FlatMatch a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, reproduce, process, adapt, display and distribute your Member Content for the purposes of operating, providing, improving, promoting and protecting the Services, and as described in our Privacy Policy (for example, retaining a copy of a conversation attached to a report).

We are not obliged to monitor Member Content, but we may review, edit, restrict or remove any Member Content at any time and at our discretion, including where we consider it to breach these Terms.

When using the Services, you agree not to:

• impersonate any person, misrepresent your identity, or create false, misleading or duplicate profiles or listings;
• harass, threaten, stalk, intimidate, defame or discriminate against any person, or post content that is hateful, sexually explicit, violent or otherwise objectionable;
• solicit money, request deposits or payments for a property you are not entitled to let, engage in fraud, or use the Services for advertising or other commercial purposes without our prior written consent;
• disclose another person's personal data, photos or contact details without their consent;
• list a property in breach of any tenancy agreement, building rules or applicable law;
• scrape, copy, reverse engineer, overload or interfere with the Services, circumvent any usage limit, security measure or access control, or access the Services by automated means;
• use the Services for any unlawful purpose or for any purpose other than finding housemates for yourself.

Contacting, meeting and living with other people involves risk. FlatMatch does not screen Members and cannot control their conduct, online or offline. You are solely responsible for your interactions with other Members and for any decision to meet, visit a property, make a payment or enter into an arrangement. We recommend that you:

• verify the identity of the people you deal with, and the right of any owner or tenant to let a property;
• meet in a public place first and let someone you trust know your plans;
• not send money, deposits or personal documents before viewing a property in person and confirming the arrangement is genuine;
• record any agreement in writing and seek independent professional advice before signing anything.

Any agreement or arrangement you make with another Member is solely between you and that Member. To the fullest extent permitted by law, you release FlatMatch and its operators from all claims, demands and damages of every kind, known and unknown, arising out of or in any way connected with your interactions or disputes with other Members or third parties.

We may, but are not obliged to, investigate reports or assist in resolving disputes between Members. Any such action is at our discretion.

Reviews and housemate confirmations reflect the views and statements of the Members who submit them. FlatMatch does not verify them and is not responsible for them. If you report another Member, we may retain the report, together with a copy of the conversation between you and that Member, after either account is deleted, as described in our Privacy Policy.

Certain features of the Services are available free of charge, subject to usage limits (for example, a limited total number of matches per account). We may introduce, change or remove features, limits, prices and plans at any time.

The Services are currently offered as an open beta: a pre-release version made available for evaluation and feedback. The following terms apply during the open beta.

11.1 Beta nature. Beta features may be incomplete, contain errors, or be changed, suspended or withdrawn at any time, and data may be lost. The Services, including all features, Licences and prices offered during the open beta, are provided on an “as is” and “as available” basis and are subject to the Disclaimer of Warranties (Section 16) and the Limitation of Liability (Section 17).

11.2 Duration. We may modify, suspend or end the open beta, or the Services, at any time, as described in Section 15.

11.3 Beta pricing. During the open beta we may offer Licences at a promotional price. A promotional price does not create any entitlement to a future price, feature or benefit. We may change, limit or withdraw a promotional price at any time and determine eligibility at our discretion. A Licence purchased at a promotional price is subject to Section 12 in full.

11.4 Feedback. If you provide comments, suggestions or other feedback about the Services, we may use it without restriction or obligation to you.

This section applies when you purchase, receive, redeem or hold a FlatMatch licence key, a “Boost” or a “Perpetual” plan, in addition to the rest of these Terms.

12.1 Licence grant. A Licence grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable right to use the paid features that we make available to Licence holders, on one account, for as long as we make the Services and those features available. A Licence does not confer ownership of, or any proprietary, monetary or other interest in, FlatMatch or the Services, and has no cash value.

12.2 Boost. A Boost gives the account that redeems it the paid features we offer to Boost holders (currently a higher total number of matches and priority among equally scored members) for three months from the time it is redeemed. It is a single payment and does not renew. Redeeming another Boost while one is active adds three months to its end date. When a Boost ends, the account returns to the free plan; matches made in the meantime are not affected.

12.3 Perpetual (no longer sold). “Perpetual” plans are no longer sold. Perpetual licences and keys issued before 12 November 2026 continue under these Terms. “Perpetual” is a product name: it means the Licence has no recurring fee, not that the Licence, the Services or any feature will be available indefinitely or for any minimum period. A Licence can only be used while the Services remain available.

12.4 Suspension and revocation. We may suspend, limit or revoke a Licence at any time at our discretion. A Licence ends automatically if the Services or the relevant features are discontinued, if the associated account is deleted, suspended or terminated, or if the payment for it is refunded, reversed or charged back.

12.5 Changes to features. We may add, change, reduce or remove paid features at any time. A Licence entitles you to the paid features we offer to Licence holders from time to time, not to the features available at the time of purchase.

12.6 Payment. Prices are displayed before purchase and may change at any time. Payments are processed by PayPal under its own terms; we do not receive or store your card or bank details. You are responsible for any taxes, fees and currency conversion charges.

12.7 Refunds. All purchases are final and non-refundable, including where a Licence is revoked, the Services or any feature are changed or discontinued, or your account is suspended or deleted, except where a refund is required by applicable law. Where a refund is required by law, it is limited to the amount you paid for the Licence concerned.

12.8 Licence keys. Each licence key may be redeemed once, on one account, and the Licence is granted to the account that redeems it first. You are responsible for keeping your key confidential; we are not responsible for keys that are lost, disclosed, stolen or redeemed by another person. You may give an unredeemed key to another person as a gift, but you may not sell, resell, trade or advertise keys.

12.9 Purchases without an account. You may purchase a licence key before creating an account. You are responsible for providing a correct email address and for keeping the key secure until it is redeemed.

The Services rely on third-party providers, including hosting, database, email, push notification and payment providers such as PayPal. Your use of any third-party service is subject to that provider's terms. FlatMatch is not responsible for the acts, omissions, availability or security of any third party.

The Services, including all software, designs, text, graphics, logos and the FlatMatch name, are owned by FlatMatch or its licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive and non-transferable licence to use the Services for your personal, non-commercial purpose of finding housemates. All rights not expressly granted are reserved.

We may modify, suspend or discontinue all or any part of the Services, including any feature, plan or Licence, at any time, temporarily or permanently, with or without notice. The Services may from time to time be unavailable, delayed or inaccurate.

We may suspend, restrict or terminate your account or access to the Services, remove your profile, or revoke any Licence or key at any time and at our discretion, including if we believe you have breached these Terms. Except where required by law, no refund will be due. You may stop using the Services and delete your account at any time from Edit Profile.

To the fullest extent permitted by applicable law, the Services and all content, match scores, listings, profiles, reviews and Licences are provided “as is” and “as available”, without warranties, conditions or representations of any kind, whether express, implied or statutory, including any implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, accuracy, availability or security, and any warranty that the Services will be uninterrupted or error-free.

FlatMatch makes no warranty or representation regarding any Member, any person you meet, any property or listing, the accuracy of any Member Content, or the outcome of any contact, meeting or living arrangement.

To the fullest extent permitted by applicable law, in no event will FlatMatch or its operators be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, savings, deposits, rent, data, goodwill or opportunity, or for any personal injury, emotional distress, property damage, theft or fraud, arising out of or in connection with the Services, these Terms, any Licence, any Member Content, or the conduct of any Member or third party, whether online or offline, and whether based in contract, tort (including negligence), breach of statutory duty or otherwise, even if advised of the possibility of such damages.

To the fullest extent permitted by applicable law, the aggregate liability of FlatMatch for all claims arising out of or in connection with the Services, these Terms or any Licence will not exceed the greater of (a) the amounts you paid to FlatMatch in the twelve (12) months preceding the event giving rise to the claim, or (b) fifty Malaysian ringgit (RM50).

The limitations in this section apply even if a limited remedy fails of its essential purpose, and form an essential basis of the agreement between you and FlatMatch.

To the fullest extent permitted by law, you agree to defend, indemnify and hold harmless FlatMatch and its operators from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with your Member Content, your use of the Services, your interactions with any Member or third party, any arrangement you enter into through the Services, or your breach of these Terms or of any law or third-party right.

These Terms, and any dispute or claim arising out of or in connection with them or the Services, are governed by the laws of Malaysia.

If you have a concern or dispute, please contact us first at support@flatmatch.org with a description of the issue and the outcome you are seeking. You agree to allow us sixty (60) days to try to resolve the matter informally before commencing any formal proceedings.

To the fullest extent permitted by law, any claim against FlatMatch must be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective or representative proceeding.

Nothing in these Terms excludes or limits any right, remedy, guarantee or liability that cannot be excluded or limited under applicable law, including any non-excludable rights you may have as a consumer under the Consumer Protection Act 1999 of Malaysia where it applies. Where applicable law does not permit a particular exclusion or limitation, that exclusion or limitation applies only to the extent permitted.

• Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and FlatMatch regarding the Services and supersede any prior agreements or understandings.
• Severability. If any provision of these Terms is held invalid or unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
• No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
• Assignment. We may assign or transfer our rights and obligations under these Terms. You may not assign or transfer yours without our prior written consent.
• Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control.
• Notices. We may provide notices to you by email, through the Services or by posting them on this page.
• Survival. Provisions which by their nature should survive termination, including Sections 6 to 9 and 11 to 20, will survive.
• Language. If these Terms are translated, the English version prevails to the extent permitted by law.

If you have any questions about these Terms, please contact us at support@flatmatch.org.